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‎09-14-2023 06:19 AM - last edited on ‎10-03-2023 06:53 AM by Retired

HP Recommended

since changing my network to fibre it seems HP Smart does not recognise printers if they connect to a bt disc rather than the HUB, if the printer connects to the hub then all devices can access it. If it connects to a disc which is the same network then it can’t be accessed. I am using a BT Black Disc. I use a Deskjet 3055a printer.

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4 REPLIES 4

‎09-19-2023 06:12 PM

HP Recommended

Hi @Caxton34,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎09-21-2023 04:16 AM

HP Recommended

Here is my printer number. Currently it is connected to the disc and unusable.

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‎09-21-2023 04:42 AM

HP Recommended

Here is a further snapshot showing the printer directly connected to the HUB, as you can see it has filled in all the printer characteristics firmware etc. There is a definite problem when the printer connects to a Black disc, these are used to extend coverage throughout the area. The printer is now usable.

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‎09-23-2023 01:52 AM

HP Recommended

Hi @Caxton34,

 

Thank you for your response, 

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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