Smart Tank 7602 seems to have wireless issues--very slow and needs a kick

[T-square1]

Tank 7602

never know when printing may start

if I go to HP smart then the printing always seems to start

printer has blue light so it seems to be online'

sometimes status says offline

ready to dump this thing

thank you

[Max3Aj]

Hi @T-square1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP Smart Tank 7602 is experiencing connectivity issues, causing inconsistent printing. Since printing works when you open HP Smart, the issue is likely related to how the printer is communicating with Windows or the network. Let's go through some troubleshooting steps:

Set Printer as Default & Check Status

• Open Control Panel > Devices and Printers.
• Right-click your HP Smart Tank 7602 and select Set as default printer.
• If the printer is offline, right-click it and choose See what's printing > Printer (menu) > Uncheck Use Printer Offline (if checked).

Restart Print Spooler

• Press Win + R, type services.msc, and press Enter.
• Scroll to Print Spooler, right-click it, and Restart.
• Try printing again.

Reconnect the Printer to Wi-Fi

• On the printer, go to Settings > Network Setup > Wireless Setup Wizard.
• Reconnect to your Wi-Fi network.
• Make sure the printer and PC are on the same network.

Assign a Static IP to the Printer

• On your PC, open HP Smart > Printer Settings > Network Settings.
• Find the printer's IP address.
• Open a web browser, enter the printer’s IP, and go to Network Settings.
• Assign a Static IP (same as current but outside router's DHCP range).

Uninstall and Reinstall the Printer

• Remove the printer from Devices and Printers.
• Run the HP Print and Scan Doctor (download from HP's site).
• Reinstall the printer using HP Smart.

Update Printer Firmware

• Open HP Smart > Printer Settings > Printer Updates.
• If an update is available, install it.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support