Smart tank printer will not connect to wifi

[redchaironthela]

Can power outtages kill the wifi connection with my printer.  It simply will not connect.  The printer is 2 years old so out of warranty.  Everything else in my house connects just fine.

[Kuroi_Kenshi]

Hi @redchaironthela,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Router Settings:

• Ensure your router is functioning properly and broadcasting the SSID (network name).
• Confirm the 2.4 GHz band is enabled, as not all HP printers support the 5 GHz band.

WiFi Signal Strength:

• Move the printer closer to the router to ensure it is within a strong signal range.
• Avoid obstacles such as walls, metal furniture, or other electronics that can weaken the signal.

Restore WiFi Setup Mode

Printers With Touchscreen Control Panel:

• On the control panel, open the Wireless or Setup menu.
• Select Network Setup or Settings, then select Restore Network Settings.

Printers Without Touchscreen Control Panel:

• Press and hold the Wireless button for five seconds until the wireless light starts to flash.

Using HP Smart App for Setup

Bluetooth and Location Services:

• Enable Bluetooth on your device where HP Smart is installed.
• Enable location services on mobile devices and allow HP Smart to access location information.

HP Smart Setup:

• Open the HP Smart app.
• Click Set Up a New Printer or Add Printer.
• Follow the prompts to enable Bluetooth and establish the WiFi connection.

Manual Connection Using Wireless Setup Wizard (Touchscreen Models Only)

1. Open the Setup or Network Menu:
   • Select Wireless Setup Wizard.
   • Follow prompts to select your WiFi network and enter the password.

Ethernet Connection Setup

Connect the Printer:

• Plug an Ethernet cable into the printer and router.

Add Printer via HP Smart App:

• Open HP Smart, click Add Printer, and follow the prompts for wired network setup.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,