Solution for AirPrint issue for iOS 17

[raymond-de]

Simply change the printer name in the AirPrint status section of your printer.

I change from "HP ENVY 7640 series [some numbers and chars]" to "HP ENVY 7640" and the printer is working again under iOS 17.3.

[Sneha_01]

Hi @raymond-de,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your iPhone recognizing your HP printer during AirPrint. Let's try a few troubleshooting steps to resolve the issue:

Troubleshoot the wireless printer connection

• Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.
• Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
• Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
• Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button.make sure the light is on. If it is off or blinks, the printer is disconnected from the network.
• Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
• Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
• Printers without a touchscreen control panel: Press and hold the Wireless button 

for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer Wireless light stops flashing when the connection completes.

• HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button 

and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

• Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.
• Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
• Wireless isolation could be causing your printer to appear offline. Check with your router manufacturer for more information.

Enable AirPrint from the HP Smart app

• On your computer or mobile device, use the HP Smart app to check for and enable AirPrint on your printer.
• Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store.
• On the app home screen, select your printer name or image.
• Under Advanced, select Advanced Settings or Printer Home Page (EWS).
• Select Network, and then look for AirPrint.
• If AirPrint does not display, your printer does not support it. Use an alternate method to print, such as Wi-Fi Direct.
• If AirPrint displays, select it, and then select Status.
• If you are prompted to go to a secure HTTPS-enabled webpage, select OK or Redirect to HTTPS.
• If a connection is not private message displays, select Advanced or Show Details, and then select Proceed to 192.168.x.xx or visit this website.
• Under AirPrint Status, select Turn on AirPrint.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support