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‎08-20-2023 04:17 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a DeskJet 2742e 3 in one printer.  Today, I installed a new router of a Specrum router.  I was going to scan and copy a page and I couldn't get it to scan. With new router the printer won't do anything. I would imagine some numbers changed due to the new router. I'm not a techie so if you reply please be simple. thanks.

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1 REPLY 1

‎08-23-2023 12:10 PM

HP Recommended

@moon691 

 

Welcome to the HP support community.

 

I understand that you are trying to connect the printer to the new router, I am glad to assist you.

Use the HP Smart app to connect the printer to the new router.

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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