Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎07-08-2024 07:36 AM

HP Recommended
Operating System: macOS 10.14 Mojave

Every time I print wirelessly, my LaserJet says it's unable to connect or printer offline. I end up resetting the printer, turning the wifi on and off and then it'll finally work after a battle. It's a pain. What am I doing wrong? What are the correct steps to take when printing wirelessly?

Category:
1 REPLY 1

‎07-08-2024 08:34 AM - edited ‎07-08-2024 08:35 AM

HP Recommended

I recommend you connect the printer to the router and I really need to know the model of the printer.

 

It is likely the printer is going to sleep and when it wakes up it gets a different IP address.

 

There are several ways to solve this.  One way is to never let the printer sleep.

 

The other is to log into the modem, find the printer and have the modems DHCP server provide a fixed address.

 

I can show you how to configure an Arris modem to provide a fixed IP address. It might work as an example if your modem is different.

 

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.