Sudden Internet Connection Failure

[PeeBee52]

After 3 years the printer won't connect to the internet. The status light is purple pulsing outwards.. forever. Is this a printer connection firmware/software failure? Time for a new printer? Print and scan functions still work through a USB cable.

[Max3Aj]

@PeeBee52, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP ENVY 6020e All-in-One Printer is showing a pulsing purple light and won’t connect to the internet, though USB printing and scanning still work. I can help you get this sorted.

A pulsing purple light on the HP ENVY 6020e indicates the printer is in Auto Wireless Connect (AWC) mode, waiting to connect to a Wi-Fi network.

This can happen if:

• The printer was reset or lost its Wi-Fi credentials.
• There was a firmware update or router change.
• The printer was idle for a long time and lost connection.

Step-by-Step Fix

Restore Wi-Fi Setup Mode

This puts the printer back into a state where it can be discovered by the HP Smart app.

• On the back of the printer, press and hold the Wireless button for at least three seconds.
• This confirms the printer is in Wi-Fi setup mode.

Re-add the Printer via HP Smart App

• Download or open the HP Smart app on your Windows 11 PC or mobile device.
• Make sure your device is connected to the same Wi-Fi network you want the printer on.
• In the app, click “+ Add Printer” and follow the prompts to reconnect the printer to Wi-Fi.

Update Printer Firmware (Optional but Recommended)

• In the HP Smart app, go to Printer Settings > Advanced Settings > Tools > Printer Updates.
• Install any available updates to ensure optimal performance.

If the printer fails to connect:

• Restart your Wi-Fi router and printer.
• Try connecting using Wi-Fi Protected Setup (WPS) if your router supports it:
  • Press the WPS button on your router.
  • Within 2 minutes, press and hold the Wireless button on the printer until it starts blinking.

You may refer to this document - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support