Survey will not go away. It continues to come up on my Desk top

[SCR2000]

Survey will not go away. It continues to come up on my Desk top

[Rachel571]

Hi @SCR2000,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing a survey popup that keeps appearing on your desktop and you want to get rid of it, here are some steps you can take:

Close the Popup: First, try simply closing the survey popup by clicking on the "X" button or using the "Close" option if available. Sometimes, this is all you need to do to make it go away temporarily.

Check Taskbar Icons: Sometimes, survey popups can appear as icons in the taskbar or system tray. Look for any unfamiliar icons or notifications in these areas and right-click to see if there's an option to close or exit the survey.

Check Browser Extensions: If the survey popup is appearing while you're browsing the internet, it might be caused by a browser extension or add-on. Open your web browser's settings and look for the extensions or add-ons section. Disable or remove any suspicious or unwanted extensions, then restart your browser.

Clear Browser Cache and Cookies: Clearing your browser's cache and cookies can sometimes help get rid of persistent popups. This varies depending on the browser you're using, but you can usually find these options in the browser's settings or preferences menu.

Run Antivirus Scan: It's possible that the survey popup is caused by malware or adware on your computer. Run a full antivirus scan to check for any malicious software and remove it if detected.

Check Installed Programs: Look through the list of installed programs on your computer and uninstall any unfamiliar or suspicious programs. Sometimes, survey popups can be caused by adware or potentially unwanted programs (PUPs) that have been installed without your knowledge.

Reset Browser Settings: If you're still having issues after trying the above steps, you can try resetting your web browser to its default settings. This will remove any customizations or changes you've made to the browser settings but can help get rid of persistent popups.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support