Tango will not connect

[Bluejay0219]

Printer will non connect  it is locked or something 

[Raj_05]

Hi @Bluejay0219,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Tango printer is not connecting, there could be several reasons for the issue. Here are some troubleshooting steps you can try.

Check Wi-Fi Connection:

• Ensure that your printer and the device you are trying to print from are connected to the same Wi-Fi network.
• Check if your Wi-Fi network is functioning properly.

Printer Status:

• Make sure the printer is turned on and not in sleep mode.
• Check the printer's control panel for any error messages or lights that may indicate an issue.

Restart Devices:

• Turn off both the printer and the device you are trying to print from.
• Wait for a minute, then turn them back on and try to connect again.

HP Smart App:

• If you are using the HP Smart app to connect your printer, make sure it's installed and updated.
• Open the app, and follow the on-screen instructions to reconnect the printer.

Printer Software:

• Ensure that your printer has the latest firmware updates. Check the HP support website for any available updates and follow the instructions to install them.

Wi-Fi Settings on Printer:

• Access the printer's control panel or settings to check the Wi-Fi configuration. Make sure the printer is connected to the correct Wi-Fi network.

Firewall/Antivirus:

• Temporary disable any firewall or antivirus software on your computer that may be blocking the printer connection. If the printer connects successfully, adjust the firewall/antivirus settings accordingly.

Reset Network Settings:

• Some printers have a network reset option. Check your printer's manual for instructions on how to reset network settings.

Password and Security:

• Double-check that the Wi-Fi password entered on the printer matches the actual Wi-Fi password.
• Ensure that your Wi-Fi network is not using MAC address filtering, as this may block the printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support