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‎05-26-2022 05:36 PM - edited ‎05-26-2022 05:38 PM

HP Recommended
Product: HP PageWide Enterprise Color Flow MFP 785zs
Operating System: Microsoft Windows 10 (64-bit)

I have multiple HP laser printers that have recently stopped printing from Windows 10 64Bit computers (Windows 10 Enterprise 21h2) they all get the same error "The system does not support the command requested" when trying to print a test page, and will not print anything at all. 

 

The printers are connected via IP. The computers and the printers are on the same network and as of  3 weeks ago they all worked fine. Have tried the steps below to resolve with no success

-Removed printer via Devices and Printers/ Print Management/ Device Manager/ Registry

-Rolled back the latest Windows update

-Added the CopyFilePolicy key to registry (based on old recommendations)

-Wiped the driver files from the File repository

-Tried using an emulation 

 

The only thing that worked was using the HP Universal Print Driver but this removes the ability to use many of the features of the printers

Any Ideas anyone???

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