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‎10-21-2024 12:39 AM

HP Recommended
Product: HP Photosmart 5510 e-All-in-One Printer - B111a
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect an HP Photosmart 5510 B111 to my network after changing my provider and router (Fritzbox 7690) using HP's own setup agent. Unfortunately it does not work.

“Reason for this: Incorrect wireless password. Solution: The WPA passphrase configured by me(???) on the printer does not match the WPA passphrase used by the router. Configure the printer to use the correct WPA passphrase.”

I downloaded the latest driver, reinstalled the printer, logged into HP and had the installation agent do everything and tried this on the wifi setup with the above result. The password is absolutely correct, this is not the problem. I have also made all possible attempts to disconnect the PC, router and printer. Can anyone help me?

Translated with DeepL.com (free version)

Category:
1 REPLY 1

‎10-21-2024 02:27 AM

HP Recommended

@treborio 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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