The printer doesn't react when sending a print job via the laptop.

[Gianni_2010]

The printer doesn't react when sending a print job via the laptop.

It was possible to print via the smartphone and it was also possible to print a single page of a document via the laptop.

But it's impossible to print a whole document via the laptop.

Print job appears in the queue, but disappears quickly. There are no error messages.

Updating the printer's driver hasn't helped so far.

Thanks for your help!

[Mans]

 @Gianni_2010 

Hello,

If in the following steps you do not find what is titled, please just skip this part.

To resolve this issue, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP OfficeJet Pro 9010 series Basic Device Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP OfficeJet Pro 9010 series folder in the way:

• C:\Program Files\HP
• C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

1. Open the Start menu, then type CMD.
2. Right-click Command Prompt, then click Run as administrator, and then click Yes.
3. Type net stop spooler, then press the Enter key.
   
4. Rename the file.
5. Type net start spooler, then press the Enter key.

5. Launch a new the printer installation with the HP OfficeJet Pro 9010 series Printer Full Features Software and Drivers.

Don't hesitate to contact us in case of need.

Best regards,