The printer is online, but can't print

[Jakub20]

The printer is online, but I can't print. The computer shows that the printer is online, but when I try to print I get information that it is offline. What can I do? 

[Nal_NR]

Hi @Jakub20,

Welcome to the HP Support Community. 

I'd like to help!

Let's try these steps: 

Step 1: Check if the printer and the PC are on the same network

• Connect your PC to the printer's WiFi direct network only.
  • click on the PC's WiFi icon and select the Printer's WiFi and connect
  • Open any document to print. go to File > print
  • make sure the correct printer is selected and print
  • If the issue persists, proceed to the next step

Step 2: Test the connectivity from a different device

• At the time when you get the printer offline error, connect any other device(another PC or mobile device) to the printer's WiFi Direct network 
• Try printing from the other device.
• Check if it prints.
• If the issue persists, proceed to the next step

Try updating firmware if available. 

Hope this helps! Keep me posted for further assistance.
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