The wireless feature has been disabled on my 9020jet pro is there a way to enable that feature?.

[A6047]

The company I'm affiliated with recently replaced the 9020 jet pro's they did not want them back. The wireless feature has been disabled, is there a way to enable it?

[zoey7886]

@A6047, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your 9020jet pro! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If the wireless feature has been disabled on your HP OfficeJet Pro 9020, you can re-enable it by following these steps:

From the Printer Control Panel:

• Touch the Wireless icon on the printer’s control panel.
• Go to Settings.
• Select Wireless Settings.
• Ensure Wireless is turned On.

Using HP Smart App:

• Download and install the HP Smart app on your mobile device or computer.
• Open the HP Smart app and add your printer.
• Go to Network Settings and follow the prompts to re-enable wireless functionality.

Using Embedded Web Server (EWS):

• Obtain the printer’s IP address from the printer’s control panel.
• Enter the IP address into your web browser to access the EWS.
• Navigate to the Network or Wireless settings and enable the wireless feature.

Using HP Print and Scan Doctor:

• Download HP Print and Scan Doctor from HP's website.
• Run the tool and follow the on-screen instructions to re-enable wireless connectivity for your printer.

Hope this helps!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[A6047]

Unfortunately, the wireless icon does not show on the menu. This printer was a State Farm printer that was replaced, the wireless has been disconnected, and I think they order them that way

[Kuroi_Kenshi]

Hi @A6047,

Thank you for the response.

Here’s What You Can Try to Re-Enable Wireless:

Factory Reset 

Sometimes, doing a full reset restores wireless settings:

Refer to the steps on this link to restore factory defaults.

Access via USB & Embedded Web Server (EWS)

If wireless is disabled but USB is still available:

Connect the printer via USB to a PC.

Install the HP Smart App and add the printer.

Go to Settings > Printer Homepage (EWS).

Navigate to Network > Wireless > Enable.

If the toggle is greyed out or missing, it’s likely locked at the firmware level.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,