Touchscreen not working on Envy Photo 7155 so I can't enter the password for new network

[nansea26]

HP Envy Photo 7155 worked fine until I got a  new wireless network yesterday. Then I found out there's a problem with the  touchscreen and cannot enter one of the digits for the password. So right 

[Jay_G24]

Hi @nansea26,

Welcome to the HP Support Community

I'd like to help!

I understand the printer control panel is not responding.

Try the below suggestions -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping