Trouble connecting printer to device

[Ismaeel2580]

Help please, when i click add printer, it doesnt show up even the wifi light is solid blue

[Sneha_01]

Hi @Ismaeel2580,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer's Wi-Fi light is solid blue but it’s not showing up when you try to add it, here are some steps you can follow to troubleshoot the connection:

1. Check Printer Connection

• Ensure that the printer is indeed connected to the same Wi-Fi network as your device. Sometimes, it may connect to a different network.

2. Restart Devices

• Restart both your printer and the device you are trying to connect (computer, tablet, etc.):
  1. Turn off the printer and unplug it.Restart your computer or device.
  2. Plug the printer back in and turn it on.

3. Use the HP Smart App

• Download and use the HP Smart app to add your printer:
  1. Install the HP Smart app on your computer or mobile device.Open the app and follow the prompts to add your printer.

4. Check Wi-Fi Direct

• If your printer supports Wi-Fi Direct, you can connect directly:
  1. Enable Wi-Fi Direct on the printer (check the manual for instructions).On your device, go to Wi-Fi settings and connect to the printer's Wi-Fi Direct network.Then, try adding the printer from the application you’re using.

5. Ensure Printer is Discoverable

• Check the printer’s settings to make sure it’s set to be discoverable:
  • Access the printer’s control panel and navigate to the wireless settings.
  • Look for an option to enable Wireless Setup Wizard or Network Configuration.

6. Check Firewall/Security Settings

• Sometimes, firewall or security settings on your device can block printer discovery:
  • Temporarily disable any firewalls or security software and try adding the printer again.

7. Update Drivers

• Ensure your printer drivers are up to date:
  1. Visit the HP Support website.Search for your printer model and download the latest drivers.

8. Manual IP Address Addition

• If the printer is connected but still not showing, you can try adding it via its IP address:
  1. Print a network configuration page from the printer to find its IP address (check the printer manual).
  2. Go to Control Panel > Devices and Printers > Add a Printer.
  3. Choose The printer that I want isn't listed, then select Add a printer using a TCP/IP address or hostname and enter the printer's IP address.

9. Reset Network Settings

1. Go to the printer’s settings menu.Look for an option to Restore Network Defaults or Reset Network Settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support