Trouble connecting

[Sandyquilter]

Having trouble connecting to wifi since the last Apple upgrade with phone or iPad. Anyone else having problems?  Should we try a different app ?  

[Jerry_57]

Hi @Sandyquilter,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing Wi-Fi connectivity issues on your HP printer after an Apple device upgrade, here are a few troubleshooting steps to try:
 

Verify Internet Connection: Ensure your Apple device (iPhone or iPad) is connected to a stable and active internet connection.

Reset Network Settings: On your Apple device, you can reset the network settings. Go to Settings, tap 'General,' then 'Reset,' and choose 'Reset Network Settings.' Be aware that this will erase all saved networks and passwords.

Update Device Software: Ensure your iPhone or iPad is running the latest version of iOS, as updates can address connectivity bugs.

Reconnect to Wi-Fi: Forget the Wi-Fi network on your Apple device and reconnect by entering the password again. This can often resolve connectivity issues.

Use HP Mobile Printing Solutions: If you continue to face problems, you can try alternative solutions like the HP Print Service Plugin for Android or Apple AirPrint for iOS devices for printing needs. Make sure your printer is connected to the same network.

HP Print Service Plugin or Apple AirPrint:
 

• For Android: Get the HP Print Service Plugin from your app store, select an item to print, choose the More or Share icon, select Print or HP Print Service Plugin, choose your printer, and print.
   
• For iOS: Open the item, tap the Share or menu icon, select Print and then your printer, adjust print settings, and proceed to print.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support