Troubleshooting and wifi

[C_helsey]

Can’t connect phone to printer and trouble shooting . I have the printer HP ENVY

[Max3Aj]

@C_helsey, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Let's get your HP ENVY printer connected to your phone and troubleshoot any issues you're facing. Here are some steps you can follow:

Connecting Your Phone to the HP ENVY Printer

Download the HP Smart App:

• For Android: Google Play Store
• For iPhone: App Store

Prepare the Printer:

• Make sure your printer is turned on and connected to the same Wi-Fi network as your phone.
• If your printer has a touchscreen, go to the Wireless or Setup menu, select Network Setup or Settings, and then select Restore Network Settings.

Add the Printer in the HP Smart App:

• Open the HP Smart app and tap the plus sign (+) to add a new printer.
• Follow the on-screen instructions to connect your printer to the Wi-Fi network.

Troubleshooting Common Issues

Printer Not Found:

• Ensure your phone and printer are on the same Wi-Fi network.
• Restart both your phone and printer.
• Restore Wi-Fi setup mode on your printer and try adding it again in the HP Smart app.

Print Jobs Stuck in Queue:

• Open the HP Smart app and use the Diagnose & Fix feature to clear any stuck print jobs.

Printer Offline:

• Check if the printer is connected to the Wi-Fi network.
• Use the HP Smart app to reconnect the printer to the network

You may refer to this document - Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support