Trying to cancel instaink on printer that will not work

[Mimi024]

My printer is out of warranty and is freezing and not working.  I have decided not to fix and tried to cancel my Instantink account but it will not let me as it has to connect with the printer?? AND the printer will not go online and is frozen??  anyone have a number to call?  I tried virtual chat but that was no help.

[Sneha_01]

Hi @Mimi024,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you cancel:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

To cancel:

1. Sign into your account:
   • Home / Home Office: Sign into your Instant Ink account
   • Business: Sign into your Instant Ink for Business account
2. Verify the serial number by selecting Overview, and then Printer Details in the Status area.
3. Click HP Instant Ink, then Update Plan in the left menu.
4. Scroll to Plan Details.
5. Click Cancel my HP Instant Ink Subscription and then follow the prompts.

You receive an email confirmation immediately, and another at the end of the billing cycle.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support