Trying to connect Chromebook and HP Deskjet Plus4152 through Wifi Network

[Ruth0530]

I am trying to set up my Chromebook to my HP Deskjet Plus 4152 Printer through a newly installed wifi network. The Chromebook is connected to the network with no problem; however I can't use HPSmart or wifi direct to connect the printer 

[Raj_05]

Hi @Ruth0530,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble connecting your Chromebook to your HP Deskjet Plus 4152 Printer via the HP Smart app or Wi-Fi Direct, here are some troubleshooting steps you can try.

• Check Printer Connection: Make sure your HP Deskjet Plus 4152 Printer is properly connected to the same Wi-Fi network that your Chromebook is connected to.
• Restart Devices: Sometimes, simply restarting your Chromebook and printer can resolve connectivity issues. Turn off both devices, wait for a few moments, and then turn them back on.
• Update Firmware: Ensure that your printer's firmware is up-to-date. You can usually update the firmware through the printer's settings menu or by visiting the HP support website for your specific printer model.
• Use HP Smart App: If you're having trouble connecting directly through Wi-Fi, try using the HP Smart app from the Google Play Store. Install the app on your Chromebook and follow the instructions to connect your printer.
• Wi-Fi Direct Troubleshooting: If you're specifically trying to connect via Wi-Fi Direct, ensure that Wi-Fi Direct is enabled on your printer. Refer to your printer's user manual for instructions on how to enable Wi-Fi Direct mode.
• Printer Reset: Sometimes, resetting the printer to its factory settings can help resolve connectivity issues. Refer to your printer's manual for instructions on how to perform a factory reset.
• Check Network Settings: Verify that your Wi-Fi network settings on both your Chromebook and printer are configured correctly. Ensure that they are using the same Wi-Fi network name (SSID) and password.
• Forget Network and Reconnect: On your Chromebook, forget the Wi-Fi network and then reconnect to it. This can sometimes resolve connectivity issues.

By following these steps, you should be able to successfully connect your Chromebook to your HP Deskjet Plus 4152 Printer over Wi-Fi.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[Ruth0530]

Hello Alden and thank you for your reply. My issue is really with the printer. I do not know how to set it to factory defaults nor do I know how to connect it to the chromebook. I have already tried all the other advice you provided above to no avail. To that end, I am using a USB printer cable to print, so I CAN print. I just cannot connect the printer to the wifi network. Do you have any advise on my particular printer, as there are no manuals?

Thanks, Ruth

[Raj_05]

Hi @Ruth0530,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4

HP Support