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‎12-10-2021 03:53 PM - last edited on ‎12-13-2021 10:18 AM by Retired

HP Recommended
Product: 2700
Operating System: Microsoft Windows 10 (64-bit)

HP Smart recognizes the printer and finds the SSID. It gets past the 'configure printer' step but does not connect to the network. I have no problems with an Officejet 3830 dealing with the same network 2 iPads, 2 iPhones, a MacBook, a HP laptop and a Dell Inspiron 1500. There is no issue with the correctness of the SSID password. 

Category:
2 REPLIES 2

‎12-11-2021 12:43 AM

HP Recommended

Hi,

Print and evaluate a Wireless Network Test page, does it indicate your network SSID within its Current Configuration section?

Can you see any warning or attention indicated on the report header?

https://support.hp.com/us-en/document/c06543518

 

Mesh networking uses same SSID for both bands, while the Officejet 3830 printer supports 2.4GHz wireless operations only it will not see any such 5GHz SSID and therefore would not be affected from a such, which for a later printer supporting dual-band it may cause connection issues due to having the same SSID for both bands

 

Shlomi



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‎12-12-2021 08:11 AM

HP Recommended

The Deskjet 2700 operates on both the 2.4 and 5.0 bands. 

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