Trying to connect my printer to hp smart isn't working error code -5

[nick55551]

Spoiler

Printer trouble

I am having trouble connecting to Wi-Fi with my printer on the set of hp print on my mobile phone. stops on preparing printer error code -5

[A_Gayathri]

Hi @nick55551,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code -5 on HP printers usually indicates a communication issue between the printer and the connected devices. Here are steps you can take to troubleshoot and resolve the problem:

Restart Your Devices:

• Turn off your printer, smartphone, and router.
• Wait for a minute, and then turn them back on.
• Attempt to connect again.

Check Wi-Fi Connection:

• Ensure that both your printer and your mobile phone are connected to the same Wi-Fi network.
• Verify that the Wi-Fi signal is strong and stable.

Update Firmware:

• Check if there's a firmware update available for your HP DeskJet 2752e. Visit the HP support website, enter your printer model, and download the latest firmware if available.

Reinstall HP Smart App:

• Uninstall the HP Smart app from your mobile phone.
• Reinstall the latest version from your device's app store.
• Open the app and try connecting to the printer again.

Reset Printer Network Settings:

• On your printer, go to the Settings menu.
• Navigate to the Network or Wireless settings.
• Choose the option to reset network settings.
• Set up the Wi-Fi connection again on your printer.

Check for Interference:

• Make sure there are no other electronic devices causing interference with the Wi-Fi signal.
• Place the printer and the router closer together to improve the signal strength.

Connect Manually:

• On your mobile phone, go to Wi-Fi settings.
• Manually connect to your printer's Wi-Fi network (it usually has the printer's name in it).
• Open the HP Smart app and try connecting again.

I hope this helps. 

Take care and have a good day.-

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