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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I have just moved and now have a new WiFi network. My printer won’t connect to the new network. I have an Envy 6455e. 
The app said I could print out instructions. This did not work. 
The digital assistant said to hold the WiFi and cancel buttons at the same time to get it into set-up mode. This also did not work. 
Any help is appreciated. 

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