Trying to print from my mobile but Print is Blocked advised

[Timmsywilkis]

Printer HP OfficeJet Pro 8020 PRO Series, and my mobile Samsung A50 

[Hawks_Eye]

Hi @Timmsywilkis 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP OfficeJet Pro 8020 is having trouble printing from your Samsung A50, possibly due to a blocked print job or connectivity issue. 

Here are some steps to troubleshoot:

 

1. Restart Everything

• Turn off your printer, mobile device, and Wi-Fi router.
• Wait 60 seconds, then turn them back on.
• Try printing again.

2. Check Printer Status

• Open the HP Smart app on your Samsung A50.
• Ensure the printer is online and not in an error state.
• If it shows "Blocked", try clearing any pending print jobs.

3. Reset the Printer’s Network Settings

• Press and hold the Wireless and Cancel buttons for 5 seconds.
• The printer will reset its network settings.
• Reconnect it to Wi-Fi and try printing again.

4. Verify Mobile Printing Settings

• Go to Settings > Connections > Printing on your Samsung A50.
• Ensure HP Print Service Plugin is installed and enabled.
• If not installed, download it from the Google Play Store.

5. Check HP’s Official Troubleshooting Guide

• HP provides detailed steps for mobile printing issues. You can find them here.

 

Try these steps and let me know if the issue persists!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye