• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-02-2022 01:26 PM

HP Recommended
Product: HP ENVY Pro 6458 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I purchased a new modem/router, Arris Surfboard SBG8300. I am unable to connect to wifi. I am using the HP Smart app which is able to see the printer as it is in setup mode (purple light flashing). The setup gets stuck in the second step, "sending network information". The X on the panel is red and the "i" botton is flashing. My computer is connected to the printer when I look in the network settings. I am stuck in this mode and finally the flashing buttons are off, still stuck on "sending network information. I have left it for over 20 minutes with no result. I have tried both 5G and 2.4G. I don't know what to do at this point.

Category:
2 people had the same question
1 REPLY 1

‎09-02-2022 07:30 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please do a wireless reset before using HP Smart to setup and add printer to the netwrok.

 

These resources will be useful:

Reset wireless:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Connect to 5GHz network:

https://www.youtube.com/watch?v=ovX81Qyo2ps

 

For more resources on these printers:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455 : How to connect to 5GHz wireless network
HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455 : How to connect to 5GHz wireless network
youtube.com/watch?v=ovX81Qyo2ps
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how connect to a 5GHz network with an ...
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.