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‎08-16-2021 06:23 AM

HP Recommended
Product: Photosmart C4795
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'm hoping I can get some help on connecting my wireless printer to the WiFi. I got the Photosmart C4795 from a friend and since it has already been used, I'm unable to connect to my Wifi using the setup wizard. I also don't have the USB cable either. I've tried a ton of troubleshooting options but all have been unsuccessful. I'm at a loss of what to do. I reset network settings on the printer but this did not work. I'm wondering if there's some way to do a hard reset so I can start over and setup the printer to be on my network?

Category:
1 REPLY 1

‎08-26-2021 11:19 AM

HP Recommended

Hi @rwilliams57,

 

I'd like to help!

 

Before we try a reset, let's check if the wireless radio is working.

 

Could you print and share a wireless test report -

 

 

Press the Top Button to go to Scan Option

Press the Top button to go to Wireless Menu.

Run Wireless Network Test

 

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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