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‎10-13-2023 02:47 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw
Operating System: Microsoft Windows 11

Hi All,

need some help please.

I am trying to setup scan to email however irrespective of what email I use for the configuration I receive the following error:

Username or password is incorrect.
Ensure both user account and
password are valid.

 

I have the correct settings for:

SMTP server

Port

Encryption

User Name

Password

 

I have tried with my accounts across:

GMX, Mail.com, and Yahoo

Doesn't matter what I do I am getting this error.

Setting these accounts up in a mail client and sending emails works fine, therefore I know the settings are correct.

 

I have accessed my router and turned off all firewalls and this has not changed the situation.

Thanks for your help

 

regards

Jason

 

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