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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Unable to See Wireless Printer on Network - HP Photosmart 6510

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HP Photosmart 6510
Microsoft Windows 10 (64-bit)

I recently switched Cable companies, Comcast to RCN. With RCN, my printer was working fine. With RCN I cannot find it on my laptops on my network. I went through the process to add the printer to my network and it says it is connected to the network. On the printer screen it provides a IP Address:, Network Name: ARRIS-516D and MAC: 44-1E-A1-FB-4C-63.  But when I try to print it does not get to the printer. I even tried deleting the printer on my Windows 10 laptop and reinstalling, but it does not find the printer on the network. The other thing I noticed is on my printer screen, if I select Apps, and then Accept the terms of use and enable Web Services, I then said 'Yes' I want to Enable automatic updates. I get an error saying, 'Server Connection Error'. 

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Welcome to the HP support community.


Turn on the web services 

Here are the steps:- Click here


Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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