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Locked

‎09-17-2022 09:50 PM - last edited on ‎09-20-2022 05:32 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer
Operating System: Microsoft Windows 11

I am trying to turn my wireless connection back on, but everything is locked and it's not letting me unlock. I'm the one that set it up. I have no idea what I did, but I literally cannot do anything from my computer. The Network is correct on the printer, but it's not connected and the printer is showing as "offline" on the 4 computers I have that were previously connected to this printer. I have tried typing the IP address into a web browser and it's not working either. I have HP Smart open and can see the printer, but it is not letting me control it in any way and says "offline". 

Alison Adams
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2022 10:37 AM

HP Recommended

@IBrakeStuff

 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎09-21-2022 10:37 AM

HP Recommended

@IBrakeStuff

 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎09-22-2022 03:02 PM

HP Recommended

I have no idea what I did. but its working now (just using the "Print" selection on the task bar). I did do a manual "restore" and upload. 

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