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‎04-24-2022 05:03 AM

HP Recommended
Product: HP Photosmart 5524 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I live in UK. I have an HP Photosmart 5524 printer. For some years I have successfully used a wireless connection from my printer to my router (make Sagemcom).

In the last week, I have upgraded my Broadband contract to fibre. I have tried to connect my printer to the new router(ZYXEL). It has failed from both the printer end and the router end (via HP software on my PC) with the error message “invalid wireless password”

Is there any setting on the printer that I can do to solve the problem?

 

Category:
1 person had the same question
1 REPLY 1

‎04-27-2022 12:00 PM

HP Recommended

@Michaelian

 

Welcome to HP Support Community! 

 

Let's restore the network settings on the printer:

 

Go to the setup menu>Wireless>

  1. Restore Network Defaults

Once done, connect the Printer to the WiFi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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