Unable to connect Envy 6550 to allow Instant Ink to work.

[JFerr2]

I have intermittently had wireless issues, so I set up my printer to connect to my desktop via USB.   My desktop is connected via wire to my Router (rather than wireless) if it makes any difference.    I finally used up my original ink and installed my first Instant Ink cartridges.   Even though printer is enrolled in the program, I can't get the web app to connect so that I can actually use these cartridges.   I have enabled wi-fi on the printer settings, made sure it's a 2.4ghz connect, and do see the wifi icon lit solid blue on the printer.   Still, no connect.   Even HP smart doesn't allow me to add the wi-fi printer instance.  All it sees is the USB instance.    If I unplug the USB, I can't get anything to work.    I tried calling in and a tech did a factory reset several times, but that didn't help at all. 

[Jay_G24]

Hi @JFerr2,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to connect the printer to the network.

Use HP Printer Assistant software, which comes with the full feature HP drivers, to connect the printer to the network by temporarily using a USB cable connection to transfer Wi-Fi settings.

1. Search Windows for your printer model name and number, and then click your printer from the list of results to open HP Printer Assistant.

   NOTE: 

   If the printer does not display in the search results, go to HP Software and Driver Downloads to download and install the full feature software and drivers.

2. Click the Utilities tab.

3. Click Printer Setup & Software, and then click Reconfigure Wireless Settings.

4. Follow the instructions to change the wireless settings.

5. When prompted, connect the USB cable and type the WEP or WPA key (network password).

   If you do not know your network password, go to Find the wireless network password or PIN to connect an HP printer.

   When the printer connects to the network, the wireless light on the control panel turns on solid.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

Keep me posted

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Have a great day!

[JFerr2]

Thank you for your suggestions. I had tried most of that on my own.  An HP tech finally got back y me and after about 90 minutes was able to finally re-enable the Wi-Fi correctly.  Hopefully this issue is fully resolved now.

[Jay_G24]

I am glad the issue is taken care of.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!