Unable to connect HP LaserJet M102w to Wifi

[bharathreddyk]

Hi,

I recently upgraded to a wifi 6 router and since then I have been unable to connect my HP laser jet M102w printer to my wifi network. I did a full reset from the printer webpage but still was unable to connect to wifi. After several attempts, I switched back to my old wifi router and was still unable to connect it to the wifi network. The Direct Wifi on the printer turns on and I am able to connect to that, but am unable to connect the printer to my wifi network.

I think I have reset the printer like 20 - 25 times. This last time around, I came across a note that had steps to reset using the buttons on the printer, but I think I pressed the wrong buttons. I pressed and held the wifi button and the resume button on the printer, I released them after about 5 - 10 secs when I realized my mistake.  Once I released the buttons, the printer started to print and printed an error report. It is attached to this message,  

Any help would be greatly appreciated. 

Thanks 

Bharath

[Echo_Lake]

@bharathreddyk

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
• Are you getting any error messages or codes while connecting to the network?

While you respond to that, let's prepare your printer for a wireless connection, and restart the printer, computer, and router. 

• Turn the printer off, and then wait 10 seconds. 
• Disconnect the printer power cord from the printer. 
• Turn off the computer or the device you are trying to print from. 
• Connect the printer power cord to the printer, and then turn on the printer. 
• Disconnect the power cord from your wireless router, and then wait 10 seconds. 
• Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off. 
• Turn on the computer. 

Hope this helps! Keep me posted for further assistance.
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