Unable to connect my HP envy6020e to wifi or even via USB

[kmsc2]

Hi

I bought the 6020e printer a few months ago and it started working  and connected to the internet. I then tried to to take the subscription for the HP+ ink and since then it has stopped connecting to the wifi. It also does not print anymore when connected via a USB cable. I have been through the support team for 3-4 hours now and all I have a purple light flashing from middle to sides continuously.

[Garp_senchau]

@kmsc2, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The Edge light bar pulses purple when the printer is connecting to a Wi-Fi network.

Purple light moves from the center to the outer edges: The printer is in Auto Wireless Connect (AWC) mode and is waiting to connect to your computer or mobile device.

Light bar glows purple in the center: The printer is in Auto Wireless Connect (AWC) mode and is waiting for the Wi-Fi network password in the HP Smart app.

Outside edges of the light bar pulse purple repeatedly and the Wireless light blinks: The printer is connecting to a Wi-Fi network using WPS mode.

Refer to this guide to set up the printer on WIFI: HP printer setup (Wi-Fi network) | HP® Support

Reference: HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes | HP® Support

• Restore Wi-Fi setup
• Wireless Test report

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,