Unable to connect my printer with wifi HP laser jet pro M28W

[gokul472]

hi 

I am unable to connect with printer with wifi

name: HP laserjet pro M28 W

Serial number:  [Personal Information Removed]

Product number: W2G55A

[praveenbv]

HI@gokul472,

Welcome to the HP Support Community!

Request you to follow the below troubleshooting steps from the document fix :-

If you purchased a new router, changed your Internet Service Provider (ISP), or changed your network name and password, your printer cannot connect to your network.

Connect the printer to the wireless network

Use the Wireless Setup Wizard from the printer control panel to connect your printer to your local Wi-Fi network.

1. Place the printer near the Wi-Fi router.

2. Make sure paper is loaded in the main tray, and then turn on the printer.

3. On the printer, select Restore Network Defaults from the Wireless, Settings , or Restore Settings menu.

4. Get the network name and password. Go to Find Your Wireless WEP, WPA, WPA2 Password for more information.

5. Select Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu.

6. Select the name of your wireless network, and then enter the password.

    NOTE:

   If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

Print a Wireless Network Test Report

Print a Wireless Network Test Report to find information about your wireless printer connection or to troubleshoot connection issues.

1. Print a Wireless Network Test Report:

   • HP printers with a control panel menu: Open the Wireless menu, touch the Setup icon , touch Print Reports, and then touch Wireless Test Report.

   • HP inkjet printers without a control panel menu: Depending on your printer, either press the Wireless button  and Information button at the same time, or press the Wireless button  and Start Copy Black button  at the same time.

   • HP LaserJet printers: Press and hold the Wireless button  for 10 seconds or until the Ready light blinks, or go to the Wireless menu, and then navigate to the Wireless Network Test.

   • HP Laser NS and Neverstop Laser printers: Press and hold the Resume and Wireless buttons for 3 seconds.

   • HP Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

2. Review the information on the report, and then follow any instructions on the report to troubleshoot connectivity problems if necessary.

Connect the printer to the wireless network (printers without a touchscreen)

For printers without a display, use Wi-Fi Protected Setup (WPS), HP Smart, or temporarily connect a USB cable to set up the wireless connection.

If one method does not work, try another method.

Connect the printer using Wi-Fi Protected Setup (printers without a touchscreen)

Use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your wireless network.

1. Place the printer near the Wi-Fi router.

2. Make sure paper is loaded in the main tray, and then turn on the printer.

3. On the printer control panel, press and hold the Wireless button  for at least 5 seconds or until the light starts blinking. For Tango printers, press and hold the Wireless and Power buttons on the rear of the printer until the blue bar flashes.

4. Within two minutes, press and hold the WPS button  on the router until the connection process begins.

5. Wait for the light on the printer to stop blinking.

Connect the printer using the HP Smart app

Use the HP Smart app to connect the printer to your wireless network.

1. Download the HP Smart app from 123.hp.com (Android, iOS, iPadOS), HP Smart - Microsoft Store (in English), or HP Smart - Mac App Store (in English).

2. Prepare the printer for a wireless network connection.

   • Most HP printers: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.

   • HP Laser printers: Press and hold the Wireless button until the Attention light blinks. The printer might restart.

   • HP Tango printers: Press and hold the Wireless button on the back of the printer until the Edge lighting flashes blue.

3. Within two hours, follow the guided steps in the HP Smart app to add the printer and set up the wireless connection.

Connect the printer with a temporary USB connection

Use a temporary USB connection from your computer to your printer to connect the printer to your wireless network.

 NOTE:

HP Tango printers do not support setting up a wireless network connection with a USB cable.

Connect the printer with a temporary USB connection (Windows)

Temporarily connect the printer to the computer with a USB cable, and then change the connection to wireless in HP Printer Assistant.

1. Search Windows for HP, and then click your printer name from the list of results. If the printer software is not installed on your computer, go to 123.hp.com to download and install it.

2. Click the Utilities tab.

3. Click Printer Setup & Software, and then click Reconfigure Wireless Settings.

4. Follow the instructions to change the wireless settings.

5. When prompted, connect the USB cable and type the WEP or WPA key (network password).

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password (Windows).

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Hope this helps! Keep me posted.

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