Unable to connect my wireless HP OfficeJet Pro 9010e printer to computer desktop?

[Tony5050]

Hi All

Unable to connect my wireless HP OfficeJet Pro 9010e printer to computer desktop?. 

I cannot log into my BT Smart Hub 2 either, when I try it states that the internet is 'Blocked'

I have tried turning off the Nord VPN and also the computer's own firewall together with Avast Antivirus

Any suggestions would be most welcome please.

Thanks

Tony H

[Dilip_18]

Hi@Tony5050,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Wi-Fi issues with the HP OfficeJet Printer.

I have a few recommendations 

• First, try restarting your computer, printer and wireless router. To check if your printer is connected to your network: Print a Wireless Network Test report from the printer control panel. On many printers pressing the Wireless button allows direct access to printing this report.
• Make sure paper is loaded in the main tray, and then turn on the printer. From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings. Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.
• For further help please click on this https://support.hp.com/us-en/document/ish_1780623-1698506-16

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!