Unable to connect printer to new router

[Cherrie0405]

I have a new wireless router. I have tried various options but the printer will not connect to WiFi.

[A_Gayathri · Accepted solution]

Hi @Cherrie0405,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to connect your HP ENVY 6000e All-In-One Printer to your new wireless router, follow these steps:
 

Option 1: Use HP Smart App HP printer setup (HP Smart app)

Download HP Smart App (if you don't already have it):

• Download from the HP Smart website.
• Ensure your Mac is connected to the same WiFi network you want to connect the printer to.

Reset the Printer's Network Settings:

• On the printer's control panel, press and hold the Wi-Fi button and the Cancel button at the same time until the Power button blinks. This will restore the network settings to default.

Reconnect using HP Smart:

• Open the HP Smart app on your Mac.
• Click Set Up a New Printer and follow the on-screen instructions. HP Smart should detect your printer if it's within range.
• When prompted, enter your new WiFi credentials to connect the printer to the network.

Option 2: Use HP Wireless Setup Wizard (from Printer Control Panel)

1. Access the Wireless Setup Wizard:
   • On the printer control panel, press the Wi-Fi button to turn on wireless.
   • Then press and hold the Information button until all the control panel buttons light up.
   • Press the Wireless button to start the Wireless Setup Wizard.
   • Follow the on-screen prompts to connect the printer to your new router.

Option 3: WPS Push Button Method (If your router supports WPS) 

Activate WPS on Printer:

• Press and hold the Wi-Fi button on the printer until it starts blinking.

Press the WPS Button on Your Router:

• Press the WPS button on your router within 2 minutes.

This should connect your printer to the new network automatically.
 

Refer to this document: HP ENVY 6000e All-In-One Printer series User manual
 

Connect an HP printer using Wi-Fi Protected Setup (WPS)

How to Find the WPS PIN to Complete Printer Setup | HP Printers | HP Support
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Cherrie0405]

Thank you for the information. It was very useful and I was able to reconnect to the printer. 

[A_Gayathri]

HI @Cherrie0405 ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support