Unable to connect printer to wifi

[Jay_G24]

Try the below suggestions-

Restore network default settings on the printer to prepare it for a Wi-Fi connection.

• Most printers with a touchscreen: From the Wireless  or Setup  menu, select Network setup or Settings, and then select Restore Network Settings.

To connect the product with the Wireless Setup Wizard

1. Write down your network name (SSID) and WEP key or WPA passphrase.

2. Turn on wireless radio. a. Unplug the network cable. b. Touch Setup. c. Touch Network. d. Touch Wireless Radio, and then touch On.

3. Start Wireless Setup Wizard. ▲ Touch Network Setup Wizard.

4. Connect to wireless network. ▲ Select your network from the list of detected networks.

5. Follow prompts. 

Let me know how this goes!

[ydrose]

I have not been able to find the option to "Restore Network Settings".  I only have an  option to restore factory defaults and I have performed this action.

[ydrose]

The response that I keep getting is " Connection error.  Invalid WPA passphrase.  I am 100% sure that the passphrase is correct.

[Jay_G24]

We have tried all the troubleshooting steps from our end,  I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to HP Support in your region for further assistance.

Hope this helps!

Keep me posted!

[ydrose]

After working with Belkin support it looks like this HP printer does not support the WPA2 security.  The router does not have an option to choose just the WPA security and the printer only recognizes the WPA security mode and not WPA2 or WPA3.  Is there a way to upgrade the security mode on the printer?

[vicesur]

i have also faced same issue with my hp printer, tried the above solutions but it didn't worked for me mcdvoice PartyCityFeedback

[Jay_G24]

The printer supports WPA/WPA2 security type but not the WPA2/WPA3.

You could set up the printer with a USB, refer to -https://support.hp.com/us-en/document/ish_2026111-1786193-16

Hope this helps!

Keep me posted!

[Kathleen17JR]

me too.  I am not very good at this.  Thanks

[ydrose]

I only have the option of  choosing "WPA2 personal or WPA2/WPA3 personal" in the wifi security configuration setup of the router.  I don't have the option of choosing only WPA/WPA2 and is why I am getting an error when entering the passphrase.

[Kumar0307]

@ydrose

This printer model only supports the WPA encryption method due to its age. If you do not have this option on the router, you will have to remove the password to the router for the printer to be connected.

Note: This is not recommended as the network becomes open and unsecured.

Keep me posted for any other assistance.