Unable to connect to Wifi once warranty expired

[KJM9654]

I have followed all troubleshooting suggestions for 2 days now.  This problem happened about a month before warranty expired.  One tech was able to resolve the problem  Now my warranty expired and I can;t connect to Wifi and print.  I've runn through all troubleshooting steps to no avail.  I'm very disappointed in HP  

[Sneha_01]

Hi @KJM9654,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the trouble you're having with your printer's Wi-Fi connection, especially after previously having it resolved. Here are some steps you can take to troubleshoot the issue further:

1. Check Network Settings on the Printer

• Access Network Settings:
  • Use the printer’s control panel to navigate to Settings > Network or Wireless settings.
• Forget the Network: If your printer is trying to connect to a network, select the option to forget the existing Wi-Fi network, then reconnect.

2. Reconnect to Wi-Fi

• Re-enter Wi-Fi Credentials: Try reconnecting to your Wi-Fi network by entering the SSID and password again.
• Use WPS: If your router supports WPS (Wi-Fi Protected Setup), try using that method to connect:
  1. Press the WPS button on your router.
  2. On the printer, select the WPS option in the Wi-Fi settings.

3. Power Cycle Devices

• Restart Your Printer: Turn off your printer and unplug it for about 30 seconds before plugging it back in and turning it on.
• Restart Your Router: Unplug your router for about 30 seconds, then plug it back in.

4. Update Firmware

• Make sure your printer's firmware is up to date:
  1. Check the printer settings for a firmware update option, or download the latest firmware from the HP support website.

5. Check Router Settings

• Change Wi-Fi Channel: Sometimes interference can cause connectivity issues. Log into your router settings and try changing the Wi-Fi channel.
• Frequency Band: Ensure your printer is compatible with the frequency band of your Wi-Fi network (2.4 GHz vs. 5 GHz). Try connecting to the 2.4 GHz band if available.

6. Reset Network Settings

• Factory Reset Network Settings:
  1. Go to Settings on the printer.
  2. Find the option to reset network settings to factory defaults.

7. Test with Another Device

• If possible, try connecting another device (like a phone or tablet) to the same Wi-Fi network to see if it can connect successfully. This can help identify if the issue is with the printer or the network.

8. Manual IP Configuration

• As a last resort, you can try setting a static IP address for the printer:
  1. Access the printer’s control panel.
  2. Go to Network Settings > TCP/IP and configure a static IP.

9. Use HP Smart App

• If you haven't already, download the HP Smart app on your mobile device or computer. It can help with connecting the printer to the Wi-Fi network.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[KJM9654]

None of these suggestions have worked.  I’m unable to connect to my printer and print. I get an Error 61.  

im quite frustrated that my warranty just expired and now my printer doesn’t work. 

[Sneha_01]

Hi @KJM9654 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support