Unable to connect to wireless router with print report saying "No Filtering" under settings

[Ann079]

I currently have a HP Photosmart 6520 e-All in-One Printer and it needs to be reconnected to my new router.  I have used the setup wizard and have tried to do it manually.  I have also tired to set it up using the desktop software, no luck.  In these situations it stating wireless connection failed or has timed out.  After running a print report it is identifying the issue underneath settings as -No Filtering as FAIL.  Would you please walk me through what is needed so the Filtering is no longer an issue? In order for the wireless to work and get my device connected to my new router.  Thank you. 

[Dragon-Fur]

@Ann079 

Welcome to the HP Community --

The issue might be as simple as the frequency speed you are trying to use.

User Guide

Page 31

NOTE:  This printer supports connecting only at the 2.4 GHz frequency range.

Read the rest of the chapter, too.

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Dual Band Network

If you are running a Dual Band Network,

If your router supports it,

 Create a separate SSID named network for each frequency (5GHz and 2.4GHz).

and

 Connect the printer to the SSID network on the frequency / band you want it to use.

Reminder:  Some printers only support 2.4GHz

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance between router and device (printer)
• 5GHz is faster

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Restore Network Defaults / Install / Connect – InkJet and Laser printers

HP printer setup (Wi-Fi network)

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If you can get the printer to connect to the network at all,

Use the Embedded Web Server (EWS) to verify, update, correct the SSID network setup.

User Guide >> Page 35

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

In Advanced

Select and connect to the correct SSID / network name for the bandwidth you are using.

Example - EWS - Network iPv4 Configuration - SSID named network

EWS_9025_Network_IPv4_Configuration_3

What else?

 HP Wireless Printing Center

 HP - Wireless printing center – Replacing your Wireless Router

 HP - Wireless Center > Section: Common Questions > Topic Connection Issues

Section: Improve Wireless communication by setting a manual (static) IP address

 HP - Wireless Center > Section: Common Questions > Topic Printer no longer works on network

On the router:

Depending on the router and the network configuration you are using,

Consider adding the printer's hardware MAC address to the router as an allowed connection.

In general, this setup is optional -- offered FYI only.

What about Wi-Fi Direct?

In general, if you are not using it, Wi-Fi Direct -- connecting the printer to the computer without a network -- can (and perhaps should) be toggled OFF on the printer.

User Guide >> Page 32

Relevant to Windows

What about the Printer Software?

If you switched routers and the Full Feature Software is still installed on the printer, the software might be stuck on the idea of connecting to the "old setup".  Even if you manage to get the printer connected to the network, the printer software might balk, throw various errors, or wander off into "Add Device" when you try to open the software.

==============================

Remove / Install the full driver printer software

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Photosmart 6520 e-All-in-One Printer Full Feature Software and Drivers 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Photosmart 6520 e-All-in-One Printer series 

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