Unable to connect wifi after moving

[basukabir]

Hi All,

i have a Deskjet 3755. i have moved to a new place couple of days back. Because of the moving, the printer does not connect with the wifi. When i called customer care i came to know that my warranty ended in March, 2022 and that i have to pay for each technical support question. I was told that i have to pay $20 for a consultation on how to connect the printer to the new wifi. i find this outrageous and absolutely unacceptable to ask for money to answer such basic service.

[Jay_G24]

Hi @basukabir,

 Welcome to the HP Support Community. 

I'd like to help!

I understand you are unable to connect to wifi after moving.

Please try the steps below to connect your printer to the network.-

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

--->On the printer control panel, press the Wi-Fi Direct button.

---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. 

--->To find the Wi-Fi Direct name and password, press the Information button (i) for 3 secs to print a printer information page.

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP 3700)

Or 3600

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the wireless blue light will stop blinking once the printer is connected 

--->then connect your phone back to your network

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping