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‎12-06-2020 08:10 AM - edited ‎12-06-2020 08:14 AM

HP Recommended
Product: HP 6978 Printer
Operating System: Microsoft Windows 10 (64-bit)

I am unable to find 902 ink anywhere, even on HP's website.  I pay monthly for instant ink, and have not received replacement ink in in almost a year.  I print quite a bit, but online it shows I only printed 8 pages for the entire month, which is ridiculous. Forget getting through to customer service.  Simply impossible. And online chat is futile and useless.  I will be replacing this printer with a Consumer Reports recommended Brother Printer model  LC30133PKS.  This will also be the last product I ever purchase from HP. 

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2 REPLIES 2

‎12-07-2020 04:13 AM - edited ‎12-07-2020 04:14 AM

HP Recommended

@rlr4818, Welcome to the HP Support Community!

 

Apologies for the inconvenience. There was an issue with the new lot of HP 902 Cyan and Yellow ink cartridges and they were recalled. If the Cartridge was manufactured in Malaysia and the Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use this ink cartridge.

 

Please reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge or to check its availability. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Also, check if the printer/ink cartridges are eligible for a replacement. Refer to -  'Incompatible' or 'Defective Cartridge' message

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎12-13-2020 09:57 AM - edited ‎12-13-2020 09:57 AM

HP Recommended

With no ink available, I feel like HP owes me a replacement printer. These is no excuse not to have ink available for such a recent printer.

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