Unable to find direct wifi password

[Paperchasing]

Hello, I’m having an issue and none of the guidance is helping at the moment.

My printer is connected via wifi. A few days ago my router was replaced, new network name, new password etc. i knew I would need to update my printer to point to the new network.

However today I am trying to do that and it’s just not working. So I am trying to connect to my printer’s own wifi network ‘DIRECT-E2-HP Laser 150nw’ and it asks for a password… which I don’t have.

I printed off a test page and it gives me a few options. Under wifi direct there is the pin number and the network key. I have entered both as the password and neither works. I’ve also tried the default password 12345678.

Is there somewhere else I should be looking or is the password listed under a different name (host name maybe?).

Thanks for any help you can offer.

[Garp_senchau · Accepted solution]

@Paperchasing,  Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Refer printer's User manual for printer specific steps.

1. Reset the Printer’s Network Settings 

• Turn off your printer.
• Press and hold the Wi-Fi button on the printer.
• While holding the Wi-Fi button, turn the printer back on.
• Keep holding the Wi-Fi button until the light blinks quickly, indicating that the network settings have been reset.

This clears any old Wi-Fi credentials, allowing you to reconfigure the printer for the new network.

2. Reconfigure Printer Wi-Fi Setup

• Press the Wi-Fi button on the printer again (it should blink rapidly if it’s not already connected).
• Use the printer’s control panel to reconnect it to your new Wi-Fi.

Alternatively, you can use the HP Smart app or the printer's web-based setup page (accessed via the printer's IP address) to connect the printer to Wi-Fi.

3. Check Your Router’s Compatibility

• Ensure that the Wi-Fi network is using the 2.4 GHz frequency, as the LaserJet P1102W may not be compatible with 5 GHz networks.
• If your new router is dual band (2.4 GHz and 5 GHz), make sure the printer is connecting to the correct band.

You may also refer these guides: 

• Restore Wi-Fi setup
• HP Printer Wi-Fi setup
• Find the wireless network password or PIN to connect an HP printer | HP® Support
• HP printer setup (Mac built-in driver)
• Wireless Test report
• Troubleshoot a Wi-Fi connection

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If this reply nailed it, 🔨 mark it as the "Accepted Solution"—it’s like a spotlight for future problem solvers. ✨ And clicking 'yes' under 'Was this reply helpful?' is the cherry 🍒 on top of the solution sundae. Sharing is caring! 💕

Regards,