Unable to install HP Envy 5055 on my Windows machine

[hazdazzler009]

My HP Envy 5055 printer is ON and I can see the solid blue light on it. I can print documents via the HP Smart app on my cell phone. However, from my Windows x64 10 machine, I am unable to print anything on the printer. I installed the drivers from here.  The install process is able to find the printer but is unable to add the printer during "Network Device Installation" > "Installing Network Device..." process. Any tips?

[KrazyToad · Accepted solution]

@hazdazzler009

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/EN5000/EN5000_Full_WebPack_44.4.2678.exe and follow the onscreen instructions

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[hazdazzler009]

Thank you! This worked flawlessly!!

[Kumar0307]

@hazdazzler009

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!