• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-16-2024 08:24 AM

HP Recommended
Product: HP LaserJet Pro 200 color Printer M251nw
Operating System: Microsoft Windows 10 (64-bit)

I'm playing tech support for my Mom.  I am trying to set up wireless printing to an older LaserJet Pro printer; however, it keeps asking for a password in order to get into many of the menus.  I've tried to perform a factory reset and I can get only so far into the menu system and it asks me for a password.  My Dad died many years ago, and with him the password.  How do I get past the password prompt in order to perform the reset so I can attempt to reconfigure the printer and get wireless to work?

Category:
1 REPLY 1

‎09-16-2024 08:42 AM

HP Recommended

You can contact HP support or ask Microsoft's AI Copilot

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

You will need to contact HP to get this resolved.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.