Unable to print from PC can only print from mobile phone Printer is an HP6020e

[NC8_]

Unable to print from PC can only print from mobile phone Printer is an HP6020e

[Dragon-Fur]

@NC8_ 

Welcome to the HP English Community --

Product / Printer Model:   HP ENVY 6020e All-in-One Printer  

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Job type:  ?

Can you tell us anything more about what you are seeing and doing?

If you cannot print, how do you know?

Are you seeing an error message on computer or on the printer?

Is the job submitted but then stuck in the print queue?

What is the computer's Operating System / version?

Which application or software program are you using to create the print job?

What type of content are you printing?

For example,

Photo?  Word document?  PDF?

and...

Have you ever been able to print from this computer?

What, if anything, have you tried so far to fix the problem on your own?

The phone that prints, what type?  iOS / Android?

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

  HP ENVY 6020e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"