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- HP Community
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- Unable to print from PC can only print from mobile phone Pri...

Create an account on the HP Community to personalize your profile and ask a question
06-15-2024 05:47 AM
Welcome to the HP English Community --
Product / Printer Model: HP ENVY 6020e All-in-One Printer
Operating System: ?
Software / Application: ?
Connection Type: ?
Content / File Type: ?
Job type: ?
Can you tell us anything more about what you are seeing and doing?
If you cannot print, how do you know?
Are you seeing an error message on computer or on the printer?
Is the job submitted but then stuck in the print queue?
What is the computer's Operating System / version?
Which application or software program are you using to create the print job?
What type of content are you printing?
For example,
Photo? Word document? PDF?
and...
Have you ever been able to print from this computer?
What, if anything, have you tried so far to fix the problem on your own?
The phone that prints, what type? iOS / Android?
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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OR
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OR
HP ENVY 6020e All-in-One Printer
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