Unable to print from any device to my HP Envy 5530 printer

[HarryKellar]

I have made no changes to my system nor has there been any Windows updates that I know of but yesterday I discovered I could not print from any device...laptop, iphone, iPad. The wireless Network Test results show that Wireless is on, it's working, but under settings the printer settings were consistent with Wireless Router settings. However, under "No Filtering" the result is "FAIL."  I have been on the phone for two hours with a helpful Verizon agent but it does not appear to be a Verizon issue. She contacted the manufacturer of the Router and he said that he is seeing similar problems coming in. Any help on this?  

[TEJ1602]

@HarryKellar, Welcome to HP Support Community!

I'd recommend you restore the network defaults and try reconfiguring the printer-

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

   NOTE: 

   Type the exact network name, including any uppercase and lowercase letters.

7. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Additionally you can also follow the steps-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

Try printing.

Hope this helps! Keep me posted. 

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