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‎11-16-2024 06:22 AM

HP Recommended
Product: HP ENVY 6452e All-in-One Printer
Operating System: Microsoft Windows 11

Unable to reinstall printer, need help

Category:
1 REPLY 1

‎11-18-2024 06:20 AM

HP Recommended

Hi @Kristy64,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand how frustrating it can be when you're unable to reinstall your printer. Let's try to narrow down the issue.

 

  • What error message, if any, do you see when attempting to reinstall the printer?
  • Are you trying to install the printer using a USB connection or wirelessly?
  • Have you previously uninstalled the printer and restarted the computer before attempting to reinstall?

 

Try the steps below

 

  • Try restarting both your computer and the printer before attempting the installation again.
  • Ensure you have the latest printer drivers and software from the HP website for your printer model.
  • If reinstalling via USB or Wi-Fi isn't working, try using the HP Smart app to set up the printer.

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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