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‎07-07-2025 03:35 PM

HP Recommended

I have an HP envy. I signed up for an HP plan that was supposed to replace my cartridges as I ran low. They never have and I’ve been purchasing cartridges on my own. Therefore, I stopped paying my bill and now I can’t print at all. I don’t understand this whole System. Can someone help me out?

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1 REPLY 1

‎07-08-2025 12:29 PM

HP Recommended

Hi @Kbmsipa1 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

Not to worry I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.
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