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‎07-17-2025 06:31 AM

HP Recommended
Product: HP ENVY 5640 e-All-in-One Printer

Can anybody say why my printer will not printing out whenever I send from my iPad ?
They are both on the same WIFI.

When I look in my app it says the printer has expired ! I don’t understand ad I have been using it fine until now, and pay a monthly subscription for the ink refills.

Reply
1 REPLY 1

‎07-20-2025 07:48 AM

HP Recommended

Hi @summer54 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

Not to worry I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.
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