Unable to print

[JVM1949]

My printer is less than two weeks old and it will not print. I have gone through all the steps several times . I want to speak to a real person that speaks English.

If you won't do this I am going to return the printer.

[zoey7886]

@JVM1949, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding not able to print! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I can imagine how frustrating it must feel—especially with a brand-new printer—that it just sits there quietly instead of giving you that fresh warm print in your hands. Let’s walk through a few checks together:

Connection check – Make sure your printer is firmly connected to Wi-Fi (or USB if that’s what you’re using). A quick restart of both printer and router often refreshes the link.

Ink/toner & paper – Lift the lid and check if cartridges are properly seated and there’s paper loaded without jams.

Default printer – On your PC, head to Settings > Devices > Printers & Scanners and confirm your HP printer is set as the default.

Driver/HP Smart – Open the HP Smart app and see if the printer shows up online. If not, try removing it and adding it again—it’s like giving it a fresh handshake.

Test print – From the printer’s control panel, try a self-test or alignment page to see if it prints directly.

If it prints fine on the test page but not from your computer, it’s likely a software/connection hiccup  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,